Customer Relations
Our Program: "360° for Excellence in Customer Relations in Hospitality"
Certified by France Compétences, registered in the Répertoire Spécifique under number RS 7105 until 28.03.2030 - Certifier FRENCH TOUCH ATTITUDE our partner
Train professionals in direct contact with customers to embody a posture of relational excellence, by mastering the codes of luxury, personalized service, intercultural communication and modern digital standards.
The Keys to Service Excellence
Make employees aware of the importance of their posture throughout the customer experience, by embodying the standards of savoir-vivre and relational elegance specific to the luxury hotel industry or any other luxury sector. Pass on practical techniques for welcoming and taking care of customers, to guarantee a personalized experience in line with the requirements of a high-end hotel, restaurant or establishment.
Creating a Unique Customer Experience
Develop employees' relational autonomy by giving them the means to act with accuracy, naturalness and distinction in every interaction. Promote an attitude imbued with personality, while respecting the codes of luxury and the expectations of a demanding national and international clientele.
Non-Verbal Communication & Self-Image
Reinforce professional awareness of the image conveyed: attitudes, body language, presentation and oral expression. Work on codes of elegance and non-verbal communication techniques to project a professional image in line with the establishment's values, while preserving the individuality of each person.
Handling Complaints & Difficult Customers More Effectively
Give employees the keys to handling complaints with serenity, assertiveness and benevolence. Master techniques for mediating and handling objections in line with luxury standards, so as to transform each delicate situation into an opportunity to enhance service.
Hospitality Elegance & Professional Presence
To develop a posture of excellence through a careful appearance, quality of oral expression, respect for social codes and awareness of one's mission as an ambassador for the establishment. This approach includes the dimensions of courtesy, discretion, active listening and customer loyalty within a logic of enchantment.