Customer Relations
Our Program: "360° for Excellence in Customer Relations in Hospitality"
Registered in the Répertoire Spécifique under number RS 7105 until 28.03.2030 - Certifier FRENCH TOUCH ATTITUDE our partner
Train professionals in direct contact with customers to embody a posture of relational excellence, by mastering the codes of luxury, personalized service, intercultural communication and modern digital standards.
At the end of the training, our trainees are assessed by a panel of professionals on their mastery of the skills targeted in the certification.
The assessment process is available on request and is sent to our trainees at the start of the training program.
The Keys to Service Excellence
Make employees aware of the importance of their posture throughout the customer experience, by embodying the standards of savoir-vivre and relational elegance specific to the luxury hotel industry or any other luxury sector.
Pass on practical techniques for welcoming and taking care of customers throughout the customer journey,, to guarantee a personalized experience in line with the requirements of a high-end hotel, restaurant or establishment.
Creating a Unique Customer Experience
Develop employees' interpersonal skills by giving them the means to act appropriately, naturally, and with distinction in every interaction, whether face-to-face, by phone, by email, or via professional social networks.
Encourage an attitude marked by personality, while respecting the codes of luxury and the expectations of a demanding national and international clientele.
Be a source of ideas to improve the level of quality within the establishment.
Non-Verbal Communication & Self-Image
Reinforce professional awareness of the image conveyed: attitudes, body language, presentation and oral expression. Work on codes of elegance and non-verbal communication techniques to project a professional image in line with the establishment's values, while preserving the individuality of each person.
Handling Complaints & Difficult Customers More Effectively
Give employees the keys to handling complaints with serenity, assertiveness and benevolence. Master techniques for mediating and handling objections in line with luxury standards, so as to transform each delicate situation into an opportunity to enhance service.
Hospitality Elegance & Professional Presence
To develop a posture of excellence through a careful appearance, quality of oral expression, respect for social codes and awareness of one's mission as an ambassador for the establishment. This approach includes the dimensions of courtesy, discretion, active listening and customer loyalty within a logic of enchantment.