Executive support
You want to benefit from an experienced outside perspective in your sovereign functions as a leader: strategy, management, marketing, quality...
Who better than a hotelier to understand a hotelier?
Directed by Bruno Percepied.
Support & Training of teams
Inspire professionals and train them to apply methods that have proven themselves in the field. Our training courses are intended to be fun, concrete, and effective. They must satisfy both the customer, the establishment and the professional.
We understand each other better when we have worked in the same profession...
Directed by Bruno Percepied or one of his specialized training consultants.
Methodology
1. Report
Our interventions are always based on a preliminary observation. It can be the result of an interview between us, or be the subject of a service audit in the form of a mystery shopper.
2. Analysis
Once the observation has been made, it is necessary to study both the causes and the consequences.
This analysis part is the added value of our support, because of our strong experience on the customer side as an operator.
3. Action Plan
CAP method: Observation, Analysis, and ... Action plan!
The latter can take several forms, advice, training, operational assistance... our solutions are always tailor-made.