Preamble

An innovative and highly-adapted approach  

Organizing training shouldn't be a logistical nightmare!

That's why we've flipped the dynamic: the consultant-trainer adapts to your operation, not the other way around.

 No more theoretical sessions disconnected from the field! Thanks to our immersive approach, your teams work within their own environment, without the barrier of returning to a "classroom."

 With a wealth of practical experience, the consultant-trainer supports them daily for an immediate and lasting impact.

Objectives

Concrete and measurable results

Raise awareness among employees of the specific expectations of their hotel while integrating the group's vision and standards.

Help them identify improvement levers and create their own action plan.

Support frontline managers by providing them with the tools and assistance needed to achieve these goals.​

 

Program

A methodology based on full immersion

Mystery observation phase conducted by the consultant-trainer to assess the level of excellence and provide concrete, personalized examples during the support.

Diving into the action: a true 360° experience within the hotel, involving everyone in direct contact with clients.

A blend of "live on-site" training for employees in each department and individual coaching sessions for their managers.

Flexible hours: to accommodate all departments based on their activity rhythms.

For your information, an example of a schedule adaptable to your needs is provided below.

 

Customized option

Ongoing support

This support can be delivered as a "one-time" session, with quarterly follow-ups (excluding mystery client evaluations or with concurrent observation by another consultant), and can include assistance with writing or updating your "Signature Standards".